Privacy Notice

1. Introduction

   Welcome to Goldfinch Jewelry Sdn. Bhd. ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at 019 888 8700.

   In this privacy notice, we describe our privacy policy. We seek to explain in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. Please take some time to read through it carefully, as it is important.

2. Information We Collect

   We collect personal information you provide to us such as your name, address, personal Identity Card (MyKad) or passport number, and contact information. In certain cases, we may obtain personal information from third parties such as business partners, service providers, or regulatory authorities.

   Providing your personal information is generally voluntary. However, certain information, such as your MyKad or passport number, is required to complete transactions or comply with legal obligations. Failure to provide mandatory information may prevent us from providing certain services or completing transactions.

3. How We Use Your Information
   • Product reservations
   • Product service and repair
   • Customer enquiries and requests
   • Customer service purposes
   • Notifications on new outlets, events, offers, products, and services
   • Participation in events, contests, and lucky draws
   • Enforce our terms, conditions, and policies for business, legal, and contractual purposes
   • Respond to legal requests and prevent harm
4. Will Your Information Be Shared With Anyone?

   We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations. You may limit or withdraw your consent for certain processing activities, including receiving marketing communications, by contacting us as set out in Section 9.

5. How Long Do We Keep Your Information?

   We retain your personal information only as long as necessary for the purposes set out in this notice, unless a longer retention period is required or permitted by law.

6. How Do We Keep Your Information Safe?

   We have appropriate technical, administrative, and physical procedures in place to prevent unauthorized access, collection, use, disclosure, copying, modification, and disposal of your personal information. We also have internal procedures requiring all employees and data processors to respect confidentiality at all times.

7. What Are Your Privacy Rights?

   You have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

8. Do We Make Updates to This Notice?

   Yes, we will update this notice as necessary to stay compliant with relevant laws. We take reasonable steps to ensure that personal information we hold is accurate, complete, and up to date. Please notify us of any changes to your personal data to maintain its accuracy.

9. How Can You Contact Us About This Notice?

   If you have questions or comments about this notice, you may email us at aduan@goldfinchjewelry.com.

10. How Can You Review, Update, or Delete the Data We Collect From You?

    Based on the applicable laws, you may have the right to request access to the personal information we collect from you, change that information, or delete it in certain circumstances.

Effective Date: 1 August 2025